If your friend already has an AXS account, the tickets will be transferred instantaneously. Step 1: Download and Login into MLB Ballpark App. You also have the option of transferring and listing your tickets for sale prior to the event. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. On the review page, click the Transfer button to send the tickets. The recipient will get an email about the transfer, and theyll need to create an AXS account (if they dont have one yet) to complete the transfer. Select the tickets to transfer and enter the recipient's information. Tickets purchased through unofficial sources (such as Craigslist, StubHub, etc.) We got an email when the concert was first postponed saying that we had a month or two to request a refund but we didnt know abt that then. It eliminates paper tickets and allows you to enter the venue with your AXS Mobile ID and manage your tickets digitally. Along with that, a very grateful addition to the people with multiple AXS bikes, or lots of AXS things on their bike, a quad AXS battery charger for all your charging needs. Upon purchasing tickets, your AXS tickets will be automatically added to your existing AXS account. Its mission is to enhance the quality of life in Kern County through the effective operation of the Historic Fox Theater as the areas premier cultural and community event center. I asked the rep, "What happens if the day of the show comes and the tickets still aren't transferred? If you bought AXS tickets on StubHuband need to send them to a friend, transfer the tickets through your AXS account. Did you find it helpful? Third-Party Resale Tickets: Everything You Need to Know. Otherwise, youll get an email letting you know you need to create an AXS account to claim the tickets. What if my guests arrive at different times? AXS Mobile ID tickets are digital and cannot be printed for venue entry. Please visit the Toyota Center Box Office where one of our ticket resolutions associates will assist you. No. Many venues release their tickets 24 hours before the event as a security measure, so it's normal to receive them the day before or the day of the event. Upon purchasing tickets, your AXS tickets will be automatically added to your existing AXS account. i will not book anything on stub hub as a result. I've been to several games at this arena this year and they only accept tickets from ticketmaster that are moving barcodes (the barcode changes every couple of seconds) or NFC tickets (you add these tickets to your Andriod or Apple wallet and hold up your phone to the ticketmaster scanner at the arena). I do not believe these tickets will work, because they do not look like any other tickets I've used to enter this arena previously this year. I had flown from TX to NY for this show with my friend. Yes Help us improve this article with your feedback. In order to assist you with locating, accepting and accessing your tickets, please read and follow the step-by-step guide below. AXS Mobile ID allows for convenience, flexibility and security. All Rights Reserved. Can seats be transferred to someone who doesnt have an AXS account? Stubhub assured me my tickets would be available. Please provide a valid barcode error for Blue Jays tickets, Listing Mariners tickets without a barcode, DiamondBacks tickets no barcodes and not available for mobile transfer, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. A ticket transfer allows you to digitally give each guest in your party their own ticket via AXS Mobile ID. i assume they will try to get me to receive the tickets using axs again. Please use the guide below to see how you can access, transfer and sell your tickets safely and securely from your smartphone! Ask the Community Contact Support Here we are. After completing the account information, you may buy, sell or manage any seats in your account. They said they would get in contact with the seller and have the tickets transferred over. The Rockets App is free to download and available in the App Store or the Google Play Store. I have a problem with AXS Tickets Are you having issues? If you see a Sell button next to your tickets in your account, you can sell them! You will enter your community username and new password and done! The concert is tomorrow. AXS tickets are delivered to AXS accounts within 24-48 hours of the event . Browse your upcoming events and tap the ticket icon for the game or event you would like to access. may not be valid. Select the specific seats you would like to sell, set your asking price per ticket, and choose listing options. Browse your upcoming events and tap the ticket icon for the one you would like to sell. If you already have an AXS account, the tickets will be transferred to your account automatically. Yes. Was told by stubhub back in June that they would get ahold of the seller and transfer the tickets, reassured not to stress day of event. After the switch, you will enter the email address you use to access the community in order to reset your password. I was on hold with StubHub for over 3 hours, finally someone answered and put me on hold to contact the seller, who told them that he had already transfered the tickets to me. The Fox Theater Foundation. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I've had my tickets posted for a couple days and I have them listed for cheaper then any other ticket I see on the resell page but I don't see my tickets for sale at the price I set them at. I still don't see the tickets in the app and I don't trust a randomly generated QR code when it doesn't show me the event. AXS answered in under 2 minutes and quickly saw that my tickets had ben cancelled by either SH or the seller. In your AXS account, select the ticket icon or 'My Tickets', Choose which tickets to send and 'Transfer', Fill out the recipient's first and last name, their email address, and a message. If they already have an AXS account set up the tickets will go in their account automatically. Official Tickets and Your Source for Live Entertainment | AXS.com i finally got someone from stub hub to talk to me about it, and after them trying, they coulde not get crappy axs to work either. After logging into the app, verify the tickets are available in the app. And you're done! It depends. On the review page, click the Transfer button to send the tickets. Did you find it helpful? Transferring Tickets. Bought tickets for a group? AXS Mobile ID gives you the ability to transfer, sell and buy seats through an official marketplace endorsed by the venue. Tickets Seat numbers it lists 13-16 ? Sign in or create an AXS account. When its time for the event, they can open the app to show their tickets on their phone. Are screenshots of the barcode valid for entry? I believe what is supposed to happen is the seller should transfer these tickets from their ticketmaster account to my ticketmaster account, using the send tickets feature. 2023 Crypto.com Arena. When listing tickets, you decide how long your listing will be available for others to buy. At this point, you should see your tickets in the MLB Ballpark app. Enter the recipients first name, last name and email address, or select from a list of. After the switch, you will enter the email address you use to access the community in order to reset your password. There has to be some way, right. When listing tickets, you decide how long your listing will be available for others to buy. Theyll just have to create an AXS account to claim their tickets. Remember, your friends can always transfer tickets back to you. Lindsay is the author of this solution article. Did you ever receive an email that the tickets were actually transfered to you or are you simply going off the delivery date. Was told by stubhub back in June that they would get ahold of the seller and transfer the tickets, reassured not to stress day of event. The game is in 36 hours. On the Review page, click the List Tickets button to finish. Unless otherwise noted, tickets are accessible on the AXS app and ready to manage as soon as the purchase is complete. Please help. Never. Tap View to access the barcode and scan in for entry. AXS Official Resale is the best way to sell your seats because it is the official marketplace endorsed by the venue. AXS Mobile ID via the AXS app is the only form of entry, but if you dont have access to a smartphone, you may use the credit card you used to purchase the tickets. The gig has not been cancelled we just chose not to go. Press J to jump to the feed. Use the same email you use on StubHub. Before following any of the steps below, make sure you download the Official Houston Rockets App! Bought tickets for a group? What is my seat, Seller sent me wrong tickets through Ticketmaster, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. AXS Mobile ID is digital ticketing technology that provides the flexibility and convenience of safely and securely managing tickets online or in the AXS mobile app and is the preferred admission method for the venue. Show the ticket in the App at the entrance and get them scanned to enter. It got postponed and now we all cant go. and need to send them to a friend, transfer the tickets through your AXS account. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Create an account to follow your favorite communities and start taking part in conversations. If you see a Sell button next to your tickets in your account, you can sell them! You'll then be asked to review the transfer. Help us improve this article with your feedback. The move to AXS Mobile ID is designed to put tickets in the hands of fans, reduce ticket scalping from unauthorized resale sites & ensure that we know who is coming to the show. Just follow the simple steps to make the tickets officially yours. So we've made sure you can shop resale tickets listed by trusted sellers within the safety of our store. Generally, these are your options: for exclusive presale tickets, news on upcoming concerts and events, latest Fox Theater and Foundation news, and much more! And Stubhub support could have been a lot better, faster, or have had other options like a "CLICK HERE IF YOUR TICKETS LOOK FAKE" button. Upcoming. Here we are. I downloaded the AXS app and created an account with the same email address but I do not have the tickets nor did I ever receive an email from AXS suggesting they were transferred. and our i spent the next 2 hours trying to get the axs app to work and get my tickets. Tickets Not Showing Up In AXS Hello! If you do not currently have an AXS account you will be instructed to create one during your purchase. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. This will help to ensure that you are ready for your event in no time! Click the Transfer button next to the event in your AXS account. Select the ticket/seat you want to transfer and then enter the recipient's name and email address. Review your transfer history within the AXS app by clicking on MY EVENTS and selecting TRANSFERRED. SOLD TICKETS VIA AXS. Make sure everyone enters together OR transfer tickets to friends before the event & have them follow the steps above to enter the venue. I believe what is supposed to happen is the seller should transfer these tickets from their ticketmaster account to my ticketmaster account, using the send tickets feature. What is transfer? Tix originally purchased Spring 2020, was postponed until today 7/31/21. Show the ticket in the App at the entrance and get them scanned to enter. Tix originally purchased Spring 2020, was postponed until today 7/31/21. How will I know if my transfer was successful? AXS Mobile ID is digital ticketing technology that provides the flexibility and convenience of safely and securely managing tickets online or in the AXS mobile app and is the preferred admission method for the venue. Was wondering if you had any update on how yours is going? Can I still use a ticket after I have transferred or shared it with someone else? The move to AXS Mobile ID is designed to put tickets in the hands of fans, reduce ticket scalping from unauthorized resale sites & ensure that we know who is coming to the show. We successfully sold our tickets through the AXS website quite quickly and have a credit balance on the AXS website minus a ridiculously high 60.00 charge for selling 4x tickets back through their . No paper tickets required. AXS Mobile ID via the AXS app is the only form of entry, but if you dont have access to a smartphone, you may use the credit card you used to purchase the tickets. Just follow the simple steps to make the tickets officially yours. What are my options here? Theyll just have to create an AXS account to claim their tickets. In your AXS account, select the ticket icon or 'My Tickets' Choose which tickets to send and 'Transfer' Fill out the reci. In the bottom menu, tap the ticket icon (you can also tap the middle icon), At the event, scan the Mobile ID QR code to get in. Once you have an account, seats transferred to you will be accepted by your account automatically (no need to accept them manually). Click the Transfer button next to the event in your AXS account. Sorry we couldn't be helpful. AXS Mobile ID allows you to manage . and our Log into your AXS account entering the email and password that you used to purchase or accept your transfer tickets. I bought two tickets to a New York Islanders game at Nassau Coliseum. Once the tickets have been transferred, you will need to Download the MLB Ballpark app via the iOS App Store or the Android Google Play Store. Use of this website signifies your agreement to our. Otherwise you have until your friend creates an account to cancel the transfer. Select the tickets to transfer and enter the recipient's information. may not be valid. Why did the venue decide to use AXS Mobile ID? Have screenshots and stuff with timestamps to also prove this is a thing. Stubhub tix not transferred to AXS acct, show is tonight Have been on hold 3+ hrs. Once everything is correct, tap, Log into your account entering the email address used to purchase the tickets, Browse your upcoming events and tap the ticket icon for the one you want to view, Present the QR code at the door to be scanned for entry to Toyota Center, The card you used to purchase the tickets. Most mobile transfer tickets will not be immediately available. Overall, disappointing, but fair. If you bought AXS tickets on StubHub and need to send them to a friend, transfer the tickets through your AXS account. Fans can manage tickets digitally, transfer or sell tickets when needed (if applicable), and remain assured that all tickets are authentic and secure. We were due to go to the GENESIS Concert at the O2 on Nov 29th 2020. There is no fee for transferring seats and you are allowed unlimited transfers. So you can sell on StubHub or any other way you find. We bought the tickets through AXS and we have no clue how to sell or transfer them. As an event draws closer, venues generate the barcodes for each ticket. Easy! On the review page, click the Transfer button to send the tickets. Try to contact them on their Twitter account. How far in advance can I access my tickets? Once I have downloaded the AXS App and AXS account, do I have to accept the transfer every time? Reddit and its partners use cookies and similar technologies to provide you with a better experience. All this to say that the $300 I paid for tickets on SH a year and a half ago caused me more stress and anxiety than I've ever had before, and I was able to walk up to the box office at the show and spend $140 for the same floor seats the day of. Follow the steps below to access the tickets: Did you find it helpful? All Rights Reserved. I had read on other threads that sometimes the tickets don't transfer until the day of the event. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. You may also review your transfers and purchase history at AXS.com. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. All rights reserved. To transfer a ticket, view your order on The O2 Venue App and a transfer button will be presented at the bottom of your ticket. We called AXS from another phone while SH put me back on hold to get in contact with the seller again. Thanks! If available, youll see the option to get tickets with AXS Official Resale on the event page. Flew in for this show. No bags are allowed except: MEDICAL, DIAPER BAGS, CLUTCH SMALLER THAN 5.5" X 8.5", (If you can't remember your password, tap Forgot Password and follow the instructions sent to your email). Have been on hold 3+ hrs. The tickets were supposed to transfer to AXS and I could retrieve them using the same email address. it must be some garage shop with three programmers. Then when it sells and you are paid, you transfer it using the app. As a result, sellers have to manually send your tickets via email or upload them to your account, sometimes on the day of the event. Click yes, retract now.And youre done! Transfer Tickets - AXS Help Center Transfer Tickets Transfer Tickets Transfer Basics and Help Transfer Basics What is Transfer / Share? This is the QR code you will display upon entering the venue. When its time for the event, they can open the app to show their tickets on their phone. After that, the tickets will be theirs to use with the AXS app. As long as there are people who have tickets to sell, AXS Official resale is the best & safest place to find tickets and the only verified marketplace where fans can connect to buy and sell tickets. SH eventually responded to my messages on social media (I had pinged them on FB, Twitter and IG, they only responded to FB and only after the concert, despite me messaging them for 2 months. OR. Hint: Remember, use the same email that was used to make the purchase with us when creating an account/logging in. Customer service all the way to your seat, 2000-2022 StubHub. When fans have tickets they cant use, they list them for other fans to buy. Select the tickets to sell, and then set your price and selling options. I followed the directions of creating a AXS account via the email address that they sent me the email. Tap Tickets Tab (pull down on the screen to refresh if necessary). Select the tickets to transfer and enter the recipient's information. Sign into your AXS Account and click Listings. Make sure everyone enters together OR transfer tickets to friends before the event & have them follow the steps above to enter the venue. Yep! Privacy Policy. Yes Show the tickets on your phone for everyone in your group. having issues with my tickets for show in a few day this whole process seems extremely sketchy and there should be a much easier way to navigate. So I'm no longer going to be able to make it and since you can't transfer tixs only option is to resell on AXS (as far as I know?). Many fans find it best to TRANSFER the seats to their guests prior to the event. Cookie Notice The tickets will be delivered to the buyer automatically. After that, the tickets will be theirs to use with the AXS app. No, tickets must be scanned through the Rockets App or the AXS App. axs allows you to transfer ticket you have bought from within the app. Sorry we couldn't be helpful. Otherwise you have until your friend creates an account to cancel the transfer. If they already have an AXS account set up the tickets will go in their account automatically. I just bought the ticket about 6 hours ago but I also had to buy tickets to fly to New York so Im going to freak out if I dont have real tickets soon because I need to cancel everything if this isnt legit. In the bottom menu, tap the ticket icon (you can also tap the middle icon) At the event, scan the Mobile ID QR code to get in Was this answer helpful? The delivery method that was provided by the primary market for your event is called a MLB Mobile Electronic Transfer, which may require you to download the MLB Ballpark app on your mobile phone. Nope. If your friend already has an AXS account, the tickets will be transferred instantaneously. Enjoy the event! After following the instructions provided, your ticket will be displayed as a digital barcode in the AXS app. This charger can be wall or bench mounted, can fast charge batteries, (so no more excuses for not showing up to the group ride due to dead batteries), and is for USB-C. After you've transferred them, the recipient will get an email with steps to create or log into their AXS account to see the tickets. Do you know what number you used to contact AXS? You should see something to transfer. The game is in 36 hours. Even if you call within 48 hours of your event, you will probably get no help at all. Open the App and sign in to see your tickets. You will enter your community username and new password and done! The tickets were supposed to transfer to AXS and I could retrieve them using the same email address. For more information, please see our I'm concerned about the hold times to get someone on the phone and that there was no resolution after today."

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